Privacy policy How we look after personal data

Last updated 15 November 2026

Who we are

Schoolwale is school management software provided by SENTRIQO IT SOLUTIONS PRIVATE LIMITED ("we", "us"). This policy covers the Schoolwale website, the school and parent portals, and the Schoolwale mobile app.

You can reach us at hello@schoolwale.in.

Schools decide, we process

Each school that uses Schoolwale decides what student, parent and staff information it keeps and why. For that information the school is responsible for it (the Data Fiduciary under India's Digital Personal Data Protection Act, 2023) and we process it only on the school's instructions, to run the service for that school.

Questions about the information a school holds about your child or you are best sent to the school first. We will help the school answer them.

What we collect

• Website: when you book a demo, your name, mobile number and, if you give them, your school, email and what you want to see. We also note which page you came from and any campaign tags in the link.
• Portals and app: the information a school enters (students, guardians, staff, attendance, fees, marks, messages) and the records the system keeps of changes.
• Sign-in: a parent's mobile number, used to send a one-time sign-in code; staff email and password, stored only as a secure hash.
• Phones using the app: a device identifier, phone type, app version and, if you allow notifications, a notification token.
• Payments: when a parent pays online, the payment gateway handles card, UPI and bank details. We receive the payment result and reference, never full card numbers.

How we use it

• To run Schoolwale for the school: attendance, fees and receipts, report cards, homework, notices and the parent app.
• To send service messages by SMS, WhatsApp, email and app notification: sign-in codes, attendance alerts, fee reminders and receipts, school notices. These are transactional and service messages sent through registered routes. We do not send promotional SMS to parents.
• To call you back when you ask for a demo.
• To keep the service secure, investigate problems and meet legal obligations.

We do not sell personal data, and children's data from the portals is never used for advertising or shared with ad or analytics networks.

Who we share it with

Only service providers that help us run Schoolwale, under contract and only for that purpose:

• Cloud hosting and database (servers in Singapore).
• Payment gateway (Razorpay), which pays fees directly into the school's bank account.
• Messaging providers for SMS, WhatsApp and email, and Google Firebase for app notifications.
• Error monitoring and PDF generation services.

We may also disclose information when the law requires it.

Cookies and analytics

The public website may use analytics and advertising cookies (such as Google Analytics, Meta Pixel or Microsoft Clarity) to understand visits and measure campaigns. These run on the public website only, never inside the school or parent portals.

How we protect it

Each school's data is kept separate inside the database, identity numbers are encrypted with a key for each school, connections are encrypted, staff accounts can use two-step sign-in (our own staff must), and changes are recorded in an activity log.

How long we keep it

We keep a school's data for as long as the school uses Schoolwale. When a school leaves, we give it an export and then delete its data, except records we must keep by law, such as tax invoices. Demo requests are kept while we are in touch with you and deleted on request.

Your choices and rights

You can ask to see, correct or delete personal data, or withdraw consent, by writing to hello@schoolwale.in. Parents can choose which messages they receive in the app or portal under message settings. If the data belongs to a school\'s records, we will pass your request to the school.

Grievances

If you have a concern about how your data is handled, write to hello@schoolwale.in with the subject "Privacy". We will acknowledge it and respond within the time the law allows.

Changes to this policy

If we change this policy we will update this page and the date above, and tell schools about significant changes.