Terms of use The terms for using Schoolwale

Last updated 15 November 2026

About these terms

Schoolwale is provided by SENTRIQO IT SOLUTIONS PRIVATE LIMITED ("we", "us"). These terms apply to the Schoolwale website, the school and parent portals, and the mobile app. A school's subscription is also covered by its order or invoice; where they differ, the school's agreement with us wins.

Who can use Schoolwale

Schools subscribe to Schoolwale and decide who gets access: their staff, and the parents and guardians of their students. If you use Schoolwale through a school, the school is responsible for giving you access and for the information it records about you.

Your account

• Keep your password and sign-in codes to yourself. Tell your school or us at once if you think someone else has used your account.
• Use Schoolwale only for the school's work and for your own children's information.
• Do not try to reach another school's or another family's data, break security, overload the service, or copy the software.

Fees and payments

Schools pay us for their subscription as shown on our tax invoices. When parents pay school fees online, the money goes through the payment gateway directly to the school's bank account; we never hold school fees. Refunds of school fees are decided by the school.

Messages

Schoolwale sends service messages for schools by SMS, WhatsApp, email and app notification, such as sign-in codes, attendance alerts, fee reminders and notices. Parents can choose which of these they receive in message settings, except sign-in codes and security messages.

Availability and support

We work to keep Schoolwale running and announce planned work and incidents on our status page. We cannot promise the service will never be interrupted. Schools reach our support team by phone, WhatsApp, email or a support ticket in the portal.

Data

The school owns the information it puts into Schoolwale. We handle personal data as described in our privacy policy. When a school stops using Schoolwale, it can export its data before we delete it.

Our software

Schoolwale, its design and its software belong to SENTRIQO IT SOLUTIONS PRIVATE LIMITED. Schools and users get the right to use it while their access lasts, not ownership of it.

Liability

We provide Schoolwale with reasonable care and skill. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability to a school is limited to the subscription fees it paid us in the twelve months before the claim.

Ending access

A school can stop using Schoolwale at the end of its subscription period. We may suspend access that breaks these terms or puts other users at risk, and will tell the school why.

Law and disputes

These terms are governed by the laws of India. Disputes will be settled by the courts that have jurisdiction over our registered office.

Contact

Questions about these terms: hello@schoolwale.in.